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WARRANTY & RETURNS

VFOLK provides a 1-year warranty for all vape devices purchased on www.vfolk.com. VFOLK pods are NOT eligible for replacement or exchange. 

How should I do if my order is incomplete, incorrect or damaged?
  • Please contact us at support@vfolk.com ASAP with a clear description and video of the issue, we will reply in 48 hours.
Can I return my product for a refund?
  • If the device is defective during the warranty period, you can exchange it for a new one at no extra cost. If you purchased your VFOLK vape device at our authorized retailers, please contact the local store for a replacement with the receipt.
    Are VFOLK pods covered under the warranty?
    • No. VFOLK pods are NOT eligible for replacement or exchange. Contact us if you have any questions regarding your product.