WARRANTY & RETURNS

VFOLK provides a 1-year warranty for all vape devices purchased on www.vfolk.com. VFOLK pods are NOT eligible for replacement or exchange.

How should I do if my order is incomplete, incorrect or damaged?

Please contact us at support@vfolk.com ASAP with a clear description and video of the issue, we will reply in 48 hours.

Can I return my product for a refund?

If the device is defective during the warranty period, you can exchange it for a new one at no extra cost. If you purchased your VFOLK vape device at our authorized retailers, please contact the local store for a replacement with the receipt.

Are VFOLK pods covered under the warranty?

No. VFOLK pods are NOT eligible for replacement or exchange. Contact us if you have any questions regarding your product.